A relative of one of our employees who lives an hour outside of our service area called our tech last week looking for help. Their furnace was broken and the local contractor they were using had made multiple visits attempting to fix it. Their attempts were unsuccessful. By the time the homeowner called our employee, the previous contractor was basically replacing parts randomly in hopes of finding the problem. Our employee went to see the relative and the first picture is how our employee found the furnace when he arrived.

Our tech put the old unit back together in hopes of getting it to run and after several diagnostic tests determined the furnace had a plugged heat exchanger. He presented that to his relative and due to the age of the unit, suggested they replace the furnace.

The relative agreed and asked Accu-Clime Mechanical Services LLC to do the job. With the customer not having heat for almost a week and a cold spell coming we drove the hour out of our of our territory to install a brand new Lennox modulating furnace. They also added a new Lennox Healthy Climate Cabinet with a 20X25X5 MERV 11 Filter and a high quality April Aire 600 humidifier.

While on site, the customer decided they wanted to change the air conditioner out as well so they purchased a Lennox 18 SEER modulating air conditioner that will be installed in the spring after the frost is out of the ground.

The relative is now resting comfortably in a warm house with a high efficiency furnace that will maker her house feel just right for many years to come.